Privacy Policy
EasyClaw (hereinafter referred to as the "Company") values your personal information and complies with relevant laws and regulations including the Personal Information Protection Act.
This Privacy Policy governs the processing of personal information collected in connection with the AI assistant cloud hosting service (hereinafter referred to as the "Service") provided by the Company.
Article 1 (Personal Information Collected)
The Company collects the following personal information to provide the Service:
1. Upon Registration
- Required: Email address, password, name (nickname)
- Social login: Social account identifier, email, profile information
2. During Service Use
- Service usage records, access logs, IP address, cookies
- Payment: Payment information, billing address
- Bot settings, connected channel information
3. Automatically Collected
- Device information (OS, browser type, etc.)
- Service usage statistics
Article 2 (Purpose of Collection and Use)
The Company uses collected personal information for the following purposes:
- Member registration and management: Member identification, verification of intent to join, identity verification
- Service provision: AI assistant cloud hosting service, bot management
- Payment and settlement: Subscription payment, invoice delivery
- Customer support: Inquiry response, notice delivery
- Service improvement: New service development, service quality enhancement
- Marketing and advertising: Marketing information delivery with user consent
Article 3 (Retention Period)
The Company destroys personal information without delay once the purpose of collection and use has been achieved. However, it is retained for the following periods:
- Upon account deletion: Retained for 30 days (to prevent re-registration and respond to disputes)
- Retention per applicable laws:
- Records related to contracts or withdrawal of subscription: 5 years
- Records related to payment and supply of goods: 5 years
- Records related to consumer complaints or dispute resolution: 3 years
- Records related to access: 3 months
Article 4 (Provision to Third Parties)
The Company does not provide users' personal information to external parties in principle. However, exceptions apply in the following cases:
- When the user has given prior consent
- When required by law or by investigative authorities following legal procedures
Article 5 (Processing Entrustment)
The Company entrusts personal information processing to external companies for service provision as follows:
| Entrusted Company | Entrusted Tasks |
|---|---|
| Cloud service provider | Server hosting, data storage |
| Payment processor | Payment processing |
Article 6 (User Rights)
Users may exercise the following rights at any time:
- Request to view personal information
- Request to correct personal information
- Request to delete personal information
- Request to suspend personal information processing
These rights can be exercised through the settings page or customer service.
Article 7 (Destruction of Personal Information)
The Company destroys personal information without delay when the retention period has expired or the processing purpose has been achieved.
- Electronic files: Permanently deleted in an unrecoverable manner
- Paper documents: Shredded or incinerated
Article 8 (Security Measures)
The Company takes the following measures to ensure the security of personal information:
- Encryption: Passwords and sensitive information are encrypted
- Access control: Minimized access to personal information
- Security programs: Prevention of malware and hacking
- Regular security checks: System vulnerability assessment and improvement
Article 9 (Use of Cookies)
The Company uses cookies to provide personalized services to users.
- Purpose of cookies: Maintaining login status, saving user settings, service usage statistics
- Rejecting cookies: You can reject cookie storage through browser settings. However, some services may be limited.
Article 10 (Privacy Officer)
The Company designates a Privacy Officer to oversee personal information processing and handle user complaints and remedies.
Privacy Officer
- Email: privacy@easyclaw.com
Article 11 (Remedies for Rights Infringement)
Users may contact the following organizations for dispute resolution or consultation regarding personal information infringement:
- Personal Information Dispute Mediation Committee: 1833-6972
- Personal Information Infringement Report Center: 118
- Supreme Prosecutors' Office Cyber Investigation Division: 1301
- National Police Agency Cyber Bureau: 182
Article 12 (Changes to Privacy Policy)
This Privacy Policy may be changed in accordance with changes in laws, policies, or security technologies. Changes will be announced through service notices.
Addendum
This Privacy Policy is effective from January 1, 2024.